Telebox APP FAQ

Get instant answers to your questions about Telebox APP. From installation and security to features and troubleshooting, find everything you need to know about our secure cloud storage solution.

Welcome to the TeleBox FAQ section. Find answers to common questions about our cloud storage and file sharing service. Can't find what you're looking for? Contact our support team.

Quick Links

What is TeleBox Cloud Storage and File Sharing App?

TeleBox is a secure cloud storage platform that offers:

  • End-to-end encryption for all files
  • Cross-platform compatibility (Android, iOS, Web)
  • Advanced file sharing controls
  • Automatic file backup
  • Collaborative features

Learn more about installation in our detailed setup guide.

How much storage space do users get?

TeleBox offers flexible storage options:

  • Free Plan: 15GB storage
  • Premium Plans:
    • Basic: 100GB storage
    • Pro: 500GB storage
    • Enterprise: Up to 2TB storage

What file types are supported?

TeleBox supports a wide range of file types:

  • Documents: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX
  • Images: JPG, PNG, GIF, WebP, SVG
  • Audio: MP3, WAV, AAC
  • Video: MP4, AVI, MKV
  • Archives: ZIP, RAR, 7Z

How secure is my data in TeleBox?

We implement multiple layers of security:

  • AES-256 encryption for stored files
  • End-to-end encryption for file transfers
  • Two-factor authentication (2FA)
  • Regular security audits
  • Compliance with GDPR and other privacy regulations

Read our Privacy Policy for more details.

What happens if I lose my password?

Password recovery options include:

  • Email-based password reset
  • Security questions verification
  • 2FA backup codes

Contact our support team if you need assistance.

How do I share files with others?

TeleBox offers multiple sharing options:

  • Direct sharing with TeleBox users
  • Public sharing links with optional passwords
  • Email sharing with access controls
  • Team folder sharing for collaboration

Can I control access to shared files?

Yes, you have full control over shared files:

  • Set expiration dates for shared links
  • Password protection for shared files
  • View-only or edit permissions
  • Revoke access anytime
  • Track file access history

What additional features do Premium users get?

Premium accounts include:

  • Increased storage space (up to 2TB)
  • Priority upload/download speeds
  • Advanced file recovery (30-day history)
  • Custom branding for shared links
  • Priority customer support

How do I upgrade to Premium?

Upgrading is easy:

  1. Log into your TeleBox account
  2. Go to Account Settings > Subscription
  3. Choose your preferred plan
  4. Select payment method
  5. Confirm upgrade

Common Issues and Solutions

Find solutions to common problems:

Need More Help?

Check our detailed troubleshooting guide or contact our support team for assistance.

Version Information

Current version: 1.39.00 (March 2024)