Telebox APP Troubleshooting

Find solutions to common issues, optimize your app performance, and resolve technical problems with our comprehensive troubleshooting guide.

Quick Solutions

Basic Troubleshooting Steps

Before trying specific solutions, start with these general troubleshooting steps:

Check Basic Requirements

  • Verify internet connection
  • Confirm app version is latest
  • Check device storage space
  • Verify system requirements

Quick Fixes

  • Restart the app
  • Clear app cache
  • Check for updates
  • Verify permissions

Upload Issues

Files Not Uploading

If you're having trouble uploading files, follow these steps:

  • Check internet connection - Try loading a website
  • Verify file size limits:
    • Free accounts: Up to 2GB per file
    • Premium accounts: Up to 10GB per file
  • Check available storage space in your account

  1. Go to device Settings > Apps > TeleBox
  2. Check and grant these permissions:
    • Storage access
    • Background data usage
    • Network access
  3. Restart the app after granting permissions

Try these advanced fixes:
  1. Clear app cache and data:
    • Settings > Apps > TeleBox > Storage
    • Tap "Clear Cache"
    • If issue persists, tap "Clear Data"
  2. Check file compatibility:
    • Verify file isn't corrupted
    • Try uploading a different file
    • Check supported file formats
  3. Network troubleshooting:
    • Try different network connection
    • Disable VPN if using one
    • Check firewall settings

Login & Account Issues

Basic Troubleshooting:
  • Verify credentials:
    • Check email/username spelling
    • Ensure caps lock is off
    • Try showing password to check for typos
  • Account verification:
    • Check email for verification link
    • Request new verification email
    • Check spam folder

Reset Password Steps:
  1. Click "Forgot Password" on login screen
  2. Enter registered email address
  3. Check email for reset instructions
  4. Create new password following requirements:
    • Minimum 8 characters
    • Include numbers and special characters
    • Mix of upper and lowercase letters

Two-Factor Authentication Issues:
  • Not receiving codes:
    • Check phone number accuracy
    • Verify SMS permissions
    • Try alternative 2FA method
  • Authenticator app issues:
    • Check time sync on device
    • Reinstall authenticator app
    • Use backup codes if available

Sync Issues

File Synchronization Problems

  1. Check sync settings:
    • Verify sync is enabled
    • Check folder sync settings
    • Confirm background sync is allowed
  2. Network verification:
    • Test connection speed
    • Try different network
    • Check data restrictions

Resolving File Conflicts:
  1. Check conflict notifications
  2. Compare file versions:
    • Review modification dates
    • Check file sizes
    • Review version history
  3. Choose resolution:
    • Keep both versions
    • Select newer version
    • Manually merge changes

Performance Issues

App Performance Optimization

Improve App Speed:
  • Clear cache regularly
  • Remove unused files
  • Update app to latest version
  • Check device storage space
  • Optimize network settings

Reduce Battery Usage:
  • Adjust sync frequency
  • Optimize background processes
  • Enable power saving features
  • Manage notification settings

Storage Issues

Storage Management

Free Up Space:
  • Remove duplicate files
  • Archive old files
  • Clear download cache
  • Manage offline files

Sharing Issues

File Sharing Problems

Troubleshoot Sharing:
  • Verify sharing permissions
  • Check link expiration
  • Confirm recipient access
  • Review sharing settings

Still Need Help?

If you're still experiencing issues after trying these solutions, our support team is here to help. Contact us with details about your device, OS version, and the specific problem you're encountering.